While artificial intelligence (AI) is often thought of as something that will eventually replace human workers, the opposite is actually true. Although automation may eliminate about 5 percent of jobs, the rise in AI in the workplace requires an increase in both soft and technical skills to stay competitive.
With that said, let’s take a look at how AI can revolutionize the workplace, making office life much easier.
1. The virtual office setting
With more than 40 percent of the American full-time workforce now operating from home due to the pandemic, the virtual office has become more important than ever. Thanks to advancements in automation, the best virtual office settings unite people from all over the world, allowing them to collaborate and socialize almost as if in person.
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AI platforms like Sneek and Pukkateam give team members anywhere in the world a feeling of togetherness using a series of still image tiles. Users can click on these tiles to find out what colleagues are doing. With a single mouse-click, a video call can be established, and work or socializing can begin.
2. The hiring process
The hiring process is time-consuming, expensive, and often ineffective, leaving potential employees and employers frustrated. Thanks to AI, however, the process can be streamlined to improve the experience for everyone.
From better job descriptions and automated interview scheduling to better job/candidate matching and tools to measure employee performance, the hiring process is much faster and more precise than ever before thanks to AI.
3. Eliminating repetition
Many people spend a lot of time during the workday on tasks that offer little to no value in the grand scheme of things. For example, if you’re in charge of scheduling a meeting with five people, you’ll likely spend a lot of time sending emails back and forth trying to find a time that fits everyone’s schedules.
However, through process automation, the tasks of scheduling, rescheduling, and cancelling meetings are left to AI, so your time can be better spent on more important things.
3. Teachable chatbots
AI chatbots can take the task of answering outside support questions off the plate of human workers, thus freeing up valuable time and improving customer service. AI chatbots learn from their marketing, sales, and customer service employees to provide answers to incoming questions. Ultimately, the chatbots learn so well that it’s hard to tell they aren’t real people at all.
4. AI data and analytics
It’s hard to run a successful company without data. Unfortunately, it’s difficult to fill the role of data scientist as it’s a demanding job. Through the use of artificial intelligence, though, data and analytics are literally a click away. Programs like Domo and ThoughtSpot scan multiple data sources to collect, compare, and analyze data and keep it in a centralized location that’s accessible to everyone at any time. These programs can identify changes and patterns and can even predict future metrics.
5. Security and fraud protection
If you’ve ever received a call from your bank informing you of a fraudulent charge on your account, it’s likely that an AI program of some sort identified the fraudulent activity and denied it. Offices can use this same technology to keep valuable data and personal information safe.
Artificial intelligence isn’t something to fear as it will likely never replace human workers entirely. Instead, it’s something to embrace and encourage as it makes many aspects of office life so much easier.