In this edition of Tech Tools, we highlight Ben Lim from Epicor. He is Malaysia’s Senior Country Manager and has been with the company for 10 years in ERP (Enterprise Resource Planning) experience.

Because of his many years of experience in ERP, he has seen a rapid growth in technology driven solutions for various industries in Malaysia. Even after so many years in the industry, Ben continues to be enthusiastic and patient with the modern enterprise solution to help organizations grow their businesses.

We asked Ben to share the tools he uses to manage his team and run the Malaysian office for Epicor.

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Epicor has been around for almost 50 years in ERP software and evolved to provide end-to- end productivity solutions for five core industries: manufacturing, distribution, retail, building Supply, and automotive.

The company offers a portfolio of platforms and modules, secure in the cloud, curated to provide businesses with a complete ERP solution set. Epicor is cloud-first and has built a strong portfolio of companies utilizing their solutions around the world.

Here are the tools that Ben was able to share.

Automate processes with Epicor Kinetic (Paid)

Kinetic is how information can be managed inside a company using the robust and strategic business process management. ERP systems combine all business operations into a single, all-encompassing information system that can be accessed by users throughout the whole organization. Business owners and executives may automate and streamline time-consuming back-office processes, support staff in becoming more effective and successful in their position and get real-time visibility into the inner workings of their operations with the aid of a good ERP software.

The team uses Kinetic internally as a foundation in our business for any sales orders, quotations, invoices. The system also allows the team to manage any operations like finances, human resources and even planning. The flexibility of Epicor’s ERP system allows the team to streamline business operations, and boost productivity in the workplace and improve our overall operational efficiency.

Clari helps with forecasting (Paid)

Clari’s forecast tool enables us to turn our forecasts into fact. The AI insights and unprecedented visibility enables us to instantly see the revenue data that matters. Clari is based on real-time data, predictive insights, and forecasting processes used by best-in-class companies.

The team is able to obtain newfound accuracy and foresight using a standardized, automated forecasting method that is scalable to handle any line of business in the company, regardless of the complexity.

Upgrade your CRM with Sales Force (Paid)

CRM software is technology for managing the company’s relationships and interactions with customers and potential customers. It can be hosted on-premises or in the cloud, CRM software aids in the management of client data by sales teams and other businesses.

The way CRM works is it collects activity information and external participants from calendar invites, email threads, and other sources. Then, it automatically populates the contact information and links contacts to the appropriate opportunities without exerting any effort. CRM has contraction, opportunity association, and activity logging.

The system tool that we use enables us to improve our business relationships and help us to stay connected to our customers, streamline processes, and improve profitability. CRM enables the team to compile, tabulate and organize data that is error-free. CRM solutions offer one benefit over other customer relationship management systems: we can monitor who and how interacts with our business.

MS Azure for easy cloud deployment (Paid)

Cloud deployment is the process of delivering an application using one or more cloud-based hosting models such as infrastructure as a service (IaaS), platform as a service (PaaS), and/or software as a service (SaaS). This involves designing, organizing, putting into practice, and managing cloud-based workloads.

Cloud deployment empowers the team by providing the team with self-service choices on the cloud, which includes portals, DevOps pipelines, and executive and operational dashboards, productivity may also be increased.

Epicor ERP streamlines the entire business (Paid)

Epicor’s ERP software is how information can be managed inside a company using robust and strategic business process management. ERP systems combine all business operations into a single, all-encompassing information system that can be accessed by users throughout the whole organization. Business owners and executives may automate and streamline time-consuming back-office processes, support staff in becoming more effective and successful in their position and get real-time visibility into the inner workings of their operations with the aid of a good ERP software.

The team uses Epicor’s ERP software as a foundation in their businesses for sales orders, quotations, invoices, and finances. The flexibility of Epicor’s ERP system allows the team to streamline business operations, and boost productivity in the workplace. The flexibility of the ERP system allows the team to manage any operations like finances, human resources, and planning.